TERMS AND CONDITIONS
Introduction ​
Welcome to www.mymishta.com, the website of Rooted Essence Inc., doing business as Mishta ("we," "us," "our"). These Terms and Conditions govern your access to and use of Mishta's website and its content, services, and products.
Acceptance of Terms
By accessing or using our website, you agree to be bound by these Terms and Conditions and any additional terms and conditions that may apply. If you do not agree to these terms, please do not use our website.
Description of Services
Mishta offers a range of gourmet specialty food and beverage items. Our website provides detailed descriptions of our products and services, including pricing and availability.
User Accounts and Registration
To access certain features of our site, you may be required to register for an account. By creating an account, you agree to:
Provide accurate and complete information.
Maintain the security of your password and identification.
Promptly update account information to keep it accurate.
Accept all risks of unauthorized access to your account.
Payment Terms
Payments for products purchased through Mishta are processed using third-party payment processors, Stripe and PayPal. By making a purchase, you agree to be bound by the Stripe Terms of Service and PayPal User Agreement. All prices, taxes, and additional charges are detailed during the checkout process.
Order, Cancellation, and Refund Policies
Order Cancellation Rights
As a valued customer at Mishta, you have the right to cancel your order. However, please be aware of the following conditions:
1. Cancellation Window: You may cancel your order within 24 hours of placing it, without needing to provide a reason.
2. Exceptions to Cancellation:
Mishta Marvel Collection: Orders containing items from this collection cannot be canceled.
Special Instructions or Customizations: If your order includes specific requests or is a customized order, it is not eligible for cancellation.
Returns Policy
At Mishta, we pride ourselves on the unique and bespoke nature of our products. Due to this, please note the following:
Final Sale: All purchases are final and non-returnable, reflecting the unique and custom nature of our offerings.
Package Lost, Damaged, or Stolen
We understand the importance of your order's security. To ensure peace of mind, we offer comprehensive shipping insurance:
Full Coverage: Your entire order, including shipping costs, is insured at no extra cost to you.
100% Reimbursement: In cases of loss, damage, or theft, you will be fully reimbursed, subject to our insurance provider's terms and conditions.
Claim Process: To file a claim, simply visit our website and complete the required steps. Our insurance process aligns with that of our provider, Parcel Guard.
Insurance Policy Details: For a detailed understanding of the insurance policy, you can access the terms at this link.
Intellectual Property Rights
All content on Mishta, including text, graphics, logos, and images, is the property of Rooted Essence Inc. or used with permission. No content may be reproduced, distributed, or transmitted in any form without the prior written consent of Mishta.
User Conduct
Users of Mishta agree not to use the website for any unlawful purpose or in any way that could damage Mishta's reputation or the enjoyment of the site by others.
Disclaimer of Warranties and Limitation of Liability
Mishta provides its website and services on an "as is" basis. We make no warranties regarding the accuracy, reliability, or completeness of the content on our site. To the fullest extent permissible by law, Mishta disclaims all warranties, express or implied, including warranties of merchantability and fitness for a particular purpose.
Indemnification
You agree to indemnify and hold harmless Mishta, its officers, directors, employees, and agents, from any claims arising out of or related to your use of the website or violation of these Terms and Conditions.
Dispute Resolution
By using this website, you agree that any disputes will be governed by the laws of the state of Virginia, without regard to conflict of law principles, and any legal action must be filed in a court located in Virginia.
Changes to the Terms
Mishta reserves the right to modify these Terms and Conditions at any time. Your continued use of the site following any changes indicates your acceptance of the new terms.
Contact Information
For any queries regarding these Terms, please contact us at info@mymishta.com or by mail at 11321 Nuckols Rd, Unit B, Glen Allen, VA 23059.​​PRIVACY POLICY
​​PRIVACY POLICY
Introduction
Rooted Essence Inc., doing business as Mishta ("Mishta", "we", "us", "our"), respects the privacy of our customers. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.mymishta.com.
Information Collection
When you visit our site, register an account, or make a purchase, we may collect the following types of information:
Personal Identification Information: This includes your name, email address, mailing address, and payment information. We collect this information to process transactions and fulfill orders.
Web Browsing Information (via cookies): When you interact with our website, we may collect browsing history, preferences, and information about your interactions with our site. This helps us improve our website and services.
Use of Information
The information we collect is used for the following purposes:
Process transactions and fulfill orders: We use your information to process payments and deliver products/services to you.
Improve our website and services: By analyzing the information we collect, we can identify areas for improvement in our website and services.
Communicate with you: We may use your information to communicate with you about your orders, products, services, and promotional offers.
Recommend products: Based solely on your previous interactions with our site, we may recommend products that might be of interest to you.
Cookies and Tracking Technologies
Mishta uses cookies to understand and save your preferences for future visits and to compile aggregate data about site traffic and site interaction. You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings.
Information Sharing and Disclosure
Mishta is committed to protecting your personal identification information. We do not sell, trade, or rent your information to others. However, we may share generic aggregated demographic information with our business partners for the purposes outlined above. This information is not linked to any personal identification information.
Your Privacy Rights - State-Specific Compliance
You may consult this list to find the Privacy Policy for each of the advertising partners of Mishta.
California Privacy Rights (CCPA)
Privacy Rights for California Residents.
Under the California Consumer Privacy Act (CCPA), California residents have the right to:
Know about the personal information a business collects about them and how it is used and shared;
Delete personal information collected from them (with some exceptions);
Opt-out of the sale of their personal information; and
Non-discrimination for exercising their CCPA rights.
Exercising Your Rights:California residents can exercise their privacy rights by contacting us at info@mishta.shop. Please provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative.
Virginia Consumer Data Protection Act (CDPA)
Privacy Rights for Virginia Residents
Virginia residents have rights under the Consumer Data Protection Act (CDPA) to:
Access personal data processed by a business;
Correct inaccuracies in their personal data;
Delete personal data provided by or obtained about them;
Obtain a copy of their personal data in a portable and, to the extent technically feasible, readily usable format;
Opt-out of the processing of personal data for purposes of targeted advertising, the sale of personal data, or profiling in furtherance of decisions that produce legal or similarly significant effects concerning them.
Exercising Your Rights:To exercise any of these rights, Virginia residents should contact us via email at info@mishta.shop with the subject "CDPA Rights Request."
Colorado Privacy Act (CPA)
Privacy Rights for Colorado Residents
Under the Colorado Privacy Act (CPA), Colorado residents have the right to:
Opt-out of the processing of personal data for targeted advertising, the sale of personal data, or profiling;
Access their personal data and obtain a copy in a portable format;
Correct inaccuracies in their personal data;
Delete personal data;
Obtain a portable copy of the personal data that they have provided to the business.
Exercising Your Rights:Colorado residents wishing to exercise their rights under the CPA can do so by contacting us at info@mishta.shop, indicating "CPA Rights Request" in the subject line.
General Information for All States
Contact Information: For questions or concerns about our privacy practices, please contact us at:
Email: info@mishta.shop
Address: Rooted Essence Inc.,
11321 Nuckols Rd, Unit B,
Glen Allen, VA 23059
Data Security
We take the security of your personal information seriously. We adopt appropriate data collection, storage, and processing practices, as well as security measures, to protect against unauthorized access, alteration, disclosure, or destruction of your personal information.
Changes to the Privacy Policy
Mishta reserves the right to update this Privacy Policy at any time. When we make changes, we will provide a notification on the main page of our site. We encourage you to check this page frequently for any updates. By continuing to use our site after changes have been posted, you are indicating your acceptance of those changes.
Contact Information
If you have any questions about this Privacy Policy or the practices of our site, please feel free to contact us:
Email: info@mymishta.com
Mailing Address: 11321 Nuckols Rd, Unit B, Glen Allen, VA 23059.
Shipping ​​Insurance Policy Terms and Conditions
Shipping ​​Insurance Policy Terms and Conditions
Overview of Coverage
At Mishta, we prioritize the safety and security of your purchases. We've partnered with Parcel Guard to provide comprehensive insurance coverage for your orders, ensuring peace of mind from the moment of purchase to delivery.
Key Coverage Highlights
Scope of Coverage: Our insurance policy covers physical loss or damage during transit, including theft after delivery, for packages shipped via Parcel Guard-supported carriers.
Coverage Limit: Each package is insured up to $10,000.00, with a maximum of $100,000.00 per conveyance
Insurance Process
No Additional Cost: This insurance is provided at no extra cost to you.
Claim Filing: In the event of loss, theft, or damage, simply file a claim on our website.
Specific Conditions and Exclusions
Packaging Requirements: Items must be shipped in non-descriptive packaging to qualify for coverage.
High-Value Items: Certain high-value items, such as jewelry over $500 and electronics, require Signature Confirmation service for coverage.
Excluded Items and Destinations: Please note that not all items and destinations are covered. [https://www.parcelguard.com/terms/]
Filing a Claim
Documentation Needed: For a successful claim, you'll need to provide necessary documentation, including photos of the damaged item and packaging.
Time Frame: Submit your claim as per the policy guidelines, ensuring to include all required documents.
Legal and Compliance
Policy Governance: These terms are governed by the laws of the State of California.
Full Policy Access: For a comprehensive understanding of all terms and conditions, including exclusions and limitations, please refer to the full policy at https://www.parcelguard.com/terms/
Customer Support
Need Help? If you have any questions about the insurance coverage or need assistance with the claims process, please reach out to our customer service team at claims@mypmishta.com
Order Cancellation Rights & Refund Policy
Order Cancellation Rights
As a valued customer at Mishta, you have the right to cancel your order. However, please be aware of the following conditions:
1. Cancellation Window: You may cancel your order within 24 hours of placing it, without needing to provide a reason.
2. Exceptions to Cancellation:
Mishta Marvel Collection: Orders containing items from this collection cannot be canceled.
Special Instructions or Customizations: If your order includes specific requests or is a customized order, it is not eligible for cancellation.
Refund Policy
At Mishta, we pride ourselves on the unique and bespoke nature of our products. Due to this, please note the following:
Final Sale: All purchases are final and non-returnable, reflecting the unique and custom nature of our offerings.
Package Lost, Damaged, or Stolen
We understand the importance of your order's security. To ensure peace of mind, we offer comprehensive shipping insurance:
Full Coverage: Your entire order, including shipping costs, is insured at no extra cost to you.
100% Reimbursement: In cases of loss, damage, or theft, you will be fully reimbursed, subject to our insurance provider's terms and conditions.
Claim Process: To file a claim, simply visit our website and complete the required steps. Our insurance process aligns with that of our provider, Parcel Guard.
Insurance Policy Details: For a detailed understanding of the insurance policy, you can access the terms at this link (https://www.parcelguard.com/terms/)
Contact Information
For any queries regarding these Terms, please contact us at info@mymishta.com or by mail at 11321 Nuckols Rd, Unit B, Glen Allen, VA 23059.